Terms and Conditions | Santa Rosa Paint Pros – Trusted Painting Services in Santa Rosa, CA

Effective Date: June 12, 2025

Welcome to Santa Rosa Paint Pros

These Terms and Conditions ("Terms") explain how you may use santarosapaintpros.com (the "Website") and outline the painting services provided by Santa Rosa Paint Pros ("Company," "we," "us," or "our") in Santa Rosa, California, and nearby Sonoma County communities.

When you visit our Website, request a quote, or hire us for painting work, you agree to these Terms. If you do not accept any part of them, please do not use our Website or services.

We may revise these Terms at any time without notice. Any updates will appear on this page with a new effective date. Continued use of the Website or our services after changes are posted means you accept the revised Terms.

1. About Santa Rosa Paint Pros

Santa Rosa Paint Pros is a locally owned painting company serving residential and commercial clients in Santa Rosa, CA, and throughout the greater Sonoma County area, including Rohnert Park, Petaluma, Windsor, Healdsburg, Sebastopol, and Cotati.

Our services include:

Interior painting for homes, offices, and commercial spaces
Exterior painting for residential and commercial properties
Cabinet refinishing and painting
Deck and fence staining
Drywall repair and texture matching
Color consultation services
Pressure washing and surface preparation

Every project is completed by trained, insured professionals focused on reliable workmanship and clean results.

2. Service Estimates and Quotes

Free Estimates

We provide free, no-obligation estimates for painting projects in Santa Rosa and the surrounding area. Estimates are prepared after an on-site review of your property and the work to be completed.

Quote Validity

Written estimates remain valid for 30 days from the issue date.
Pricing may change after 30 days because of material cost shifts, labor updates, or changes in project scope.
Estimates are based on what we can see during the initial walkthrough. Hidden damage, extra prep work, or scope changes found during the project may lead to added charges.

Scope Changes

If additional work becomes necessary beyond the original estimate, we will:

Let you know promptly.
Send a written change order with updated pricing.
Obtain your written approval before moving forward with any extra work.

3. Service Agreements and Contracts

Binding Agreement

Once you accept a written estimate and pay any required deposit, a binding service agreement is created between you (the "Customer") and Santa Rosa Paint Pros.

The service agreement includes:

Detailed description of work to be performed
Materials and paint products to be used
Project timeline and estimated completion date
Total project cost and payment schedule
Warranty terms and conditions

Customer Responsibilities

As the Customer, you agree to:

Give reasonable access to the property during scheduled work hours.
Remove or secure furniture, valuables, and personal items from work areas before the project starts.
Keep pets and children away from work areas for safety.
Share any concerns or special requests before work begins.
Keep utilities such as water and electricity available at the property during the project.

4. Payment Terms

Deposit

A deposit is required to reserve your project on our schedule:

Projects under $2,000: 50% deposit required
Projects $2,000–$10,000: 30% deposit required
Projects over $10,000: 25% deposit required

Payment Schedule

Deposit: Due when the service agreement is signed.
Progress payments: Required for projects lasting longer than two weeks; amounts and due dates are listed in the contract.
Final payment: Due when the project is complete and your final walkthrough is approved.

Accepted Payment Methods

We accept the following payment methods:

Cash
Personal or business checks
Credit cards (Visa, MasterCard, American Express, Discover)
Electronic bank transfers (ACH)
Digital payment platforms (Zelle, Venmo)

Late Payments

Invoices not paid within 15 days of the due date may be charged a 1.5% monthly late fee.
Balances unpaid after 60 days may be sent to a collections agency.
The Customer is responsible for all collection costs, including attorney fees.

5. Cancellation and Refund Policy

Customer Cancellations

More than 7 days before the scheduled start date: Full refund of deposit, minus a $75 administrative fee.
3–7 days before the scheduled start date: 50% refund of deposit.
Less than 3 days before the scheduled start date: Deposit is non-refundable.

Company Cancellations

If we need to cancel a project because of unexpected circumstances such as severe weather, material shortages, or crew illness, we will:

Notify you as quickly as possible.
Offer a new date that works for both sides.
Issue a full refund if rescheduling cannot be arranged.

Weather-Related Delays

Exterior painting projects in Santa Rosa and Sonoma County depend on weather conditions. We monitor forecasts closely and may delay exterior work because of:

Rain or high humidity
Extreme heat (above 95°F)
High winds
Freezing temperatures

Rescheduling for weather does not qualify for a refund, but the work will be finished at the earliest available time.

6. Project Timeline

Estimated Duration

Timelines given during the estimate are approximate and may change because of:

Weather conditions
Scope changes or additional repairs
Material availability
Unforeseen site conditions (mold, lead paint, structural damage)

Lead Paint Disclosure

Homes built before 1978 may contain lead-based paint. We follow all EPA RRP (Renovation, Repair, and Painting) Rule guidelines. If lead paint is found, work will pause and you will be informed about the added costs and steps needed for safe handling.

7. Warranty and Guarantees

Workmanship Warranty

Santa Rosa Paint Pros includes a workmanship warranty on completed projects:

Interior painting: 3-year warranty against peeling, blistering, and chipping caused by improper application.
Exterior painting: 2-year warranty against peeling, blistering, and chipping caused by improper application.

Warranty Exclusions

Our warranty does not cover:

Normal wear and tear
Damage caused by the Customer, third parties, pets, or pests
Structural defects, settling, or foundation movement
Moisture intrusion from roof leaks, plumbing failures, or poor drainage
Fading due to UV exposure
Paint applied to surfaces not prepared or recommended by us
Previously painted surfaces with underlying adhesion failure
Acts of God (earthquakes, floods, fire, storms)

Warranty Claims

To submit a warranty claim:

Contact us in writing using the address or email listed on our Website.
Include photos of the affected area and your original contract.
Allow us to inspect the property before any repairs are made.
Repairs completed by third parties without approval void the warranty.

8. Liability and Insurance

Insurance Coverage

Santa Rosa Paint Pros maintains:

General liability insurance covering property damage and bodily injury
Workers' compensation insurance for all employees

Proof of insurance is available upon request.

Limitation of Liability

To the fullest extent allowed under California law:

Our total liability for any claim arising from our services will not exceed the total amount paid by the Customer for the specific project.
We are not responsible for indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, loss of income, or emotional distress.

Pre-Existing Conditions

We are not responsible for damage caused by:

Pre-existing structural issues
Hidden water damage or mold
Deteriorated siding, stucco, or drywall
Improper prior paint application by others

9. Website Use

Permitted Use

You may use our Website to:

Learn about our services
Request free estimates
Contact us with questions
Read reviews and view project galleries

Prohibited Use

You may not:

Use the Website for any unlawful purpose.
Attempt to gain unauthorized access to any part of the Website.
Copy, reproduce, or distribute Website content without written permission.
Use automated tools (bots, scrapers) to collect information from the Website.
Submit false or misleading information through contact forms.
Interfere with the Website's operation or security.

Intellectual Property

All content on the Website—including text, images, logos, graphics, and design—is the property of Santa Rosa Paint Pros or its licensors and is protected by U.S. copyright and trademark laws. Unauthorized use is prohibited.

10. Privacy and Data Collection

Your privacy matters to us. Our Privacy Policy explains how we collect, use, and safeguard your personal information and is incorporated into these Terms by reference.

Information We Collect

When you use our Website or request services, we may collect:

Name, address, phone number, and email
Property details relevant to your painting project
Payment information
Website usage data (cookies, IP address, browser type)

How We Use Your Information

To respond to your inquiries and provide estimates
To schedule and perform painting services
To process payments
To send service-related communications
To improve our Website and services

Contact Consent

By submitting a form or contacting us, you consent to receive communications from Santa Rosa Paint Pros via:

Phone calls
Text messages (SMS)
Email

Message and data rates may apply. You may opt out of marketing communications at any time by replying STOP to text messages or clicking unsubscribe in emails.

We do not sell or share your personal information with third parties for their marketing purposes.

11. Reviews and Testimonials

We may feature customer reviews and testimonials on our Website. If you submit a review or testimonial, you give Santa Rosa Paint Pros a non-exclusive, royalty-free, perpetual license to use, reproduce, and display your feedback for marketing purposes.

We reserve the right to edit reviews for clarity, length, or to remove inappropriate content.

12. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Informal Resolution

Before starting formal proceedings, the parties agree to first try to resolve disputes through good-faith negotiation. Contact us at the address below to begin this process.

Mediation and Arbitration

If informal resolution does not work, disputes will be submitted to binding arbitration in Sonoma County, California, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitrator's decision is final and binding.
Each party bears its own attorney fees unless the arbitrator determines otherwise.
Claims under $10,000 may be resolved through documents-only arbitration.

Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to take part in a class action lawsuit or class-wide arbitration.

Small Claims Exception

Either party may bring an individual action in Sonoma County Small Claims Court for disputes within the court's jurisdictional limits.

13. Indemnification

You agree to indemnify, defend, and hold harmless Santa Rosa Paint Pros, its owners, employees, agents, and subcontractors from any claims, damages, losses, or expenses (including attorney fees) arising from:

Your breach of these Terms
Your misuse of the Website
Your negligent or wrongful acts or omissions
Disputes with third parties related to your project

14. Force Majeure

Santa Rosa Paint Pros will not be liable for delays or failures to perform caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, wildfires, floods)
Pandemics or public health emergencies
Government orders or restrictions
Labor shortages or strikes
Supply chain disruptions
Power outages or utility failures

15. Severability

If any part of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, along with any signed service agreements, change orders, and our Privacy Policy, make up the entire agreement between you and Santa Rosa Paint Pros regarding use of the Website and our services. They replace all prior or concurrent communications, whether spoken or written.

17. Contact Us

If you have questions about these Terms and Conditions or our painting services in Santa Rosa, CA, please contact us:

Santa Rosa Paint Pros
Santa Rosa, CA 95401
Sonoma County

Phone: (707) 555-0192
Email: [email protected]
Website: santarosapaintpros.com

We proudly serve homeowners and businesses throughout Santa Rosa, Rohnert Park, Petaluma, Windsor, Healdsburg, Sebastopol, Cotati, and all of Sonoma County, California.